Troubleshoot synchronization issues

Skip to stopped content. Select Product Version. All Products. This article describes how to troubleshoot problems that you may experience when you synchronize a Microsoft Exchange Ztopped mailbox with an offline folder. This following folders describes how to troubleshoot problems that you may experience when you synchronize an Exchange Server mailbox with an.

Determine whether the offline folders are being synchronized To determine whether the uupdating folders are synchronizing correctly, follow these steps: Right-click the folder that you want to verify, and then click Properties. Click the Synchronization tab.

Updating you do not see outlook Synchronization tab, you did not set up your profile to use offline folders.

Under Statistics for this folderverify the settings in the following fields: Otulook Synchronized on : Date Server folder contains : Items Offline folder contains : Items If synchronization 2007 working correctly, the number of items in the Server folder contains field and in the Offline folder contains field are the same.

If synchronization is not working correctly, or if synchronization does not work outlook between the server folder and the offline folder, you must verify the profile settings. To do ourlook, follow these steps, as appropriate for the version of Outlook that you are running.

Outlook On the Tools menu, click E-mail Accounts. In the Deliver new mail to the following location list, make sure that Mailbox - account name is selected.

Click the Microsoft Exchange Server object, and then click Change. Click the Data Files tab, and then make sure that Mailbox - account name is set as the kutlook. Click the E-mail tab. Click Mailbox - account nameand then click Settings.

Click Mailbox - account nameand then click Change. Exit Outlook, and then reopen Outlook Synchronize the folders again After you check these settings, use one stopped the following methods to synchronize the folders again. Manual synchronization In the Folder List pane, click the folder that you want to synchronize.

When the synchronization procedure click, you see a synchronization status message in the lower-right part of the screen. If you have many items in outlook mailbox and you stopped not synchronized the offline folders for a while, the synchronization procedure updating take more 2007 30 minutes. Click the Mail Setup tab. Click OK. Create a new. To resolve this issue, create a new. How to create a new. When you rename the old. To do this, follow these steps: Exit all programs.

In the search dialog box, click All files and folders. Do not click anything in the A 2007 or phrase in the file box. Click the hard disk in the Look in list. The default location for the. More Information. For more information about offline folders and the synchronization procedure, click the following article number to view the article in the Microsoft Knowledge Base: Remote mail, offline folders, and working offline.

Last Updated: Apr 17, folders Did this solve your problem? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience.

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Most issues can be identified within a few moments of your submission. Get details on where to find your trace files. Either your network connection is down or Outlook has switched into offline mode after a password reset, for example. For details, see Set a local mailbox size. Consult your Microsoft documentation on how to do this. Create a new profile and data should sync correctly. It's possible your PST file may exceed the size limit.

This depends on your Outlook set up. Consult your Microsoft documentation to see how to configure the size limit for PST files in Outlook. Consult your Microsoft documentation to see how to reduce the size of your mailbox and Outlook Data File. A message that has multiple labels in Gmail appears in each corresponding folder in Outlook. It can look like there are multiple copies of the message in Outlook, and the size of your local mailbox PST file can be larger as a result.

There's only one copy of the message, however. Deleting it from one folder deletes it from the other folders, too. These attachments don't appear in Outlook or Gmail. There is also limitations when you send. Your local Outlook mailbox PST file might not be large enough to store all your email messages. If you want to store more messages locally, you can adjust your Outlook mailbox size using the following methods:. If you're unable to move a message from one folder to another in Outlook, it could be because the destination folder doesn't have a corresponding label in Gmail.

To fix the problem, try one of the following options:. Note : You can't move messages directly into the Drafts folder. You have to save the message as a draft instead. If you send a message with large attachments over a slow connection, the connection can time out.

The message remains unsent in your Outbox. By default, the timeout is hard-coded to occur at 90 seconds. Add the following keys to override the default timeout values:. Note: If you're running a bit version of Outlook on a bit version of Windows , you'll need to add these registry keys in the correct location for bit applications.

For details, see the instructions on using the Windows registry at Configure options through the registry. You must complete the email on the same client on which you started. If the original settings have been modified, restore them to the default settings:.

In Gmail, a message can later reappear with a Sent Mail label. If it does, it will try to sync back to Outlook's Sent Items folder. If you attach an email message using a. To avoid this issue, it's best to forward the message using Outlook, rather than forwarding it as an attachment. This issue can occur if you rename a label in Gmail that has nested labels underneath. Following a sync, you might see both the original label and the renamed label in Outlook. To resolve the issue, you should recreate your profile.

To fix the problem, you need to copy the messages instead of moving them. Hold the Ctrl key until you see a plus sign on your mouse pointer. You can then copy the messages between accounts and delete the originals.

Note that this method also works in later versions of Outlook. If it does, the sender needs to modify their Outlook settings to use iCal. Whenever Google Calendar sends you a notification about a new event, Outlook adds the event to your primary calendar—no matter what calendar the event actually belongs to.

If this is a frequent problem, you should avoid enabling New Event notifications for any calendar other than your primary calendar. New events scheduled should now display the correct time zone. Your time zone might not be correctly set in the Google Calendar interface.

To check the setting and correct it:. This deletes Outlook-specific data from your calendar, such as colored categories you applied to events.

For details on the Delete and resync option, see Resync or repair Outlook data. Are you using Outlook ? Check your Microsoft documentation for details. There might be a problem with your Windows registry settings. If the key doesn't exist or if its value doesn't match what's shown below, create the key and edit its value. When creating new folders in Outlook, make sure you create them under the appropriate Outlook app Calendar, Contacts, and so on.

Notes placed elsewhere, such as in subfolders, won't sync with Google Docs, Sheets, and Slides. You don't lose any data when this happens—both versions of the contact are retained.

To find out, see Known Issues and look under Data migration and Device syncing. Learn how to print Learning Center guides, save them as PDFs, or customize them for your organization.

Google Help. Send feedback on Help Center Announcements. G Suite. Learn by industry Learn by role Productivity ideas Collaboration ideas. What type of files can't I send or receive? If you want to store more messages locally, you can adjust your Outlook mailbox size using the following methods: Set a local mailbox size Limit mailbox size Note: We don't recommend increasing your Outlook mailbox size as it can affect sync performance.

To fix the problem, try one of the following options: Create a label in Gmail that corresponds to the folder you're moving the message to Delete the folder in Outlook and recreate it Note : You can't move messages directly into the Drafts folder.

How do I add the keys to my Windows registry? Enter ResolveTimeoutSeconds as the new value. Right-click the new value's folder and click Modify. Under Value Data , enter the timeout value. On the Preferences tab, under E-mail , click E-mail Options. This issue will resolve itself. It can take up to 24 hours to be synced correctly, however. These email messages fail to send. In Outlook: Click Tools Options.

On the Preferences tab, click Calendar Options. Under Advanced options , check the When sending meeting requests over the Internet, use iCalendar format box. Save the change. On the General tab, set the current time zone.

On the Calendars tab, select any other calendars and set the time zone for them. Share these instructions with the people who invite you to meetings. To check the setting and correct it: Go to Settings to verify your time zone settings. Open the Synchronization Status dialog and choose the Delete and resync option for your calendar data only. Enter SMTP as the new value. Open the contact in Outlook.

Outlook displays a conflict message and lets you choose which version to keep. Was this helpful? Yes No. Troubleshoot G Suite for Outlook Troubleshoot installation issues Troubleshoot data import issues Troubleshoot synchronization issues Troubleshoot issues with messages Troubleshoot network traffic issues. Print, save, or customize Learning Center guides Learn how to print Learning Center guides, save them as PDFs, or customize them for your organization.

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